PRIVACY POLICY
Who we are
Company name: The Home Check Group Ltd
Company number: 13672258
Registered / correspondence address: Fairway House, Links Business Park, St. Mellons, Cardiff, CF3 0LT
Contact email for data enquiries: [email protected]
The Home Check Group Ltd operates this website and is responsible for handling personal data collected through it.
Our relationship with CRS Energy
Company name: Complete Remedial Solutions (CRS) Ltd
Company number: 13672258
Registered / correspondence address: Unit 14, Queens Court, Bridgend, Wales, CF31 3TQ
The Home Check Group Ltd is responsible for managing enquiries, assessments, and quotations.
If your enquiry progresses to installation or paid works, your information will be shared internally with Complete Remedial Solutions (CRS) Ltd so that they can carry out works, take payments securely, manage warranties, and provide aftercare.
Both companies operate under the same group and share information only where necessary to deliver services.
What personal data we collect and how we use your personal data
Data you provide directly:
Name
Email address
Telephone number
Property address or postcode
Property-related information submitted through forms
Communication preferences
Data collected automatically:
IP address
Device and browser information
Pages visited and interactions with the website
We use your personal data to:
Respond to enquiries submitted through our website
Arrange property assessments and quotations
Communicate with you about your enquiry or service
Share necessary details internally with CRS Energy where works or payments are required
Improve our website and services
Support marketing and advertising activities (where consent has been given)
Lawful basis for processing
We process personal data under the following lawful bases:
Legitimate interests
To respond to enquiries, arrange assessments, provide quotations, and manage operational communications.
Contract
Where works are agreed and carried out by CRS Energy, data is processed to fulfil contractual obligations.
Consent
For marketing communications and for the use of non-essential cookies such as analytics and advertising cookies.
You may withdraw your consent at any time.
Marketing communications
If you choose to opt in, we may send you marketing communications by email or SMS.
You can unsubscribe at any time by using the link provided in our messages or by contacting us directly.
We do not send marketing communications without consent where consent is required by law.
Sharing your personal data
Your personal data may be shared with:
Complete Remedial Solutions (CRS) Ltd (our sister company)
Internal surveyors and installers
Technology providers that support our website, CRM, email, SMS, analytics, and advertising systems
We do not sell your personal data to third parties.
International data transfers
Some of our service providers may process data outside the UK or EEA.
Where this occurs, appropriate safeguards are in place to ensure your data is protected in accordance with UK data protection law.
How long we keep your data
Enquiries that do not progress:
Up to 12 months
Assessments, quotations, and completed works:
Up to 6 years
Marketing consent records:
For as long as you remain subscribed, or until consent is withdrawn
Your data protection rights
You have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, contact: [email protected]
Cookies
We use cookies and similar technologies on our website.
For full details, please see our Cookie Policy and manage your preferences using the cookie settings tool.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in law or how we operate.
The latest version will always be published on this page.
Our enquiries lines are open 24/7.
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